Privacy policy

 

Last updated: 1.11.2025

 

At Lapland Outfit Oy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase or rental from us.

1. Company Information

Company name: Lapland Outfit Rental Oy
Registered address: Yrittäjäntie 21, 67100 Kokkola, Finland
Email: rental@laplandoutfit.com
Phone: +358 50 558 5770

By using our website or services, you agree to the terms described in this Privacy Policy.

Lapland Outfit Oy operates this website and online store, offering premium winter clothing rentals and related products (the “Services”). Our store is powered by Shopify, which provides the e-commerce platform we use to serve our customers.

This Privacy Policy describes how we handle your personal information in connection with our Services, including purchases, rentals, and communication with us.

2. Personal Information We Collect

When we refer to “personal information,” we mean any information that identifies or can reasonably be linked to you. We may collect the following categories of personal data:

  • Contact details: Name, billing and shipping address, phone number, and email.

  • Account details: Login information, preferences, and saved settings (if you create an account).

  • Order information: Items viewed, added to cart, purchased, or rented.

  • Payment information: Processed securely through our payment partners (we do not store full payment card details).

  • Communications: Information shared with us via email or our contact forms.

  • Device and usage data: Browser, device type, IP address, and website interactions collected automatically through cookies and analytics tools.

3. How We Use Your Information

We use your personal information to:

  • Provide and manage our services – to process rentals and purchases, deliver items, handle returns, and manage your account.

  • Communicate with you – to send confirmations, updates, and customer support messages.

  • Improve our website and services – by analyzing user behavior and preferences.

  • Marketing (optional) – to send product updates and promotions, if you have opted in.

  • Ensure safety and prevent fraud – by monitoring for suspicious or unauthorized activity.

  • Comply with legal obligations – including tax and accounting requirements.

4. Sharing of Information

We may share personal information with:

  • Shopify, which powers our online store and processes some data to enable transactions and delivery.

  • Service providers – for payment processing, shipping, analytics, or IT support.

  • Business partners – only when necessary to fulfill your booking or order.

  • Authorities – if required by law or for legal protection.

We do not sell or trade your personal information to third parties.

5. Data Security and Retention

We use appropriate technical and organizational measures to protect your data. However, no online service can guarantee complete security.

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, or enforce agreements.

6. Your Rights

Depending on where you live, you may have the following rights:

  • Access to your personal information.

  • Correction of inaccurate data.

  • Deletion of your personal information (“right to be forgotten”).

  • Restriction or objection to processing.

  • Data portability.

  • Withdrawal of marketing consent at any time.

To exercise your rights, contact us at rental@laplandoutfit.com. We may need to verify your identity before processing your request.

7. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze website performance. You can manage or disable cookies in your browser settings.

8. International Data Transfers

As our website is hosted by Shopify, some data may be transferred outside the EU/EEA. In such cases, data is protected under legally approved safeguards, such as the EU Standard Contractual Clauses.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Lapland Outfit Co. Oy (Lapland Outfit Rental)
Email: rental@laplandoutfit.com
Address: Yrittäjäntie 21, 67100 Kokkola, Finland

Responsible Person: Rasmus Mannström, +358 50 558 5770